Terms of service
These Terms and Conditions apply to all purchases made via the website under the brand name La Vie Mode, hereinafter referred to as “we”, “us” or “our brand”. By creating an account and/or placing an order, the customer agrees to be bound by the following Terms and Conditions.
1. Definitions
Customer: Any individual or legal entity purchasing products through our website
Product: Any physical item offered for sale on our website
2. Applicability
2.1 These Terms and Conditions apply to all use of the website and all purchases made via our online store
2.2 Deviations are only valid if agreed upon in writing
2.3 If any provision is declared invalid, the remainder of the Terms remains fully in effect
2.4 We may update these Terms at any time. Updates will be posted on the website and take effect upon publication
3. Account Registration
3.1 Account creation requires accurate and current information. We reserve the right to request verification
3.2 You are responsible for maintaining the confidentiality of your login credentials
3.3 We may suspend or delete accounts in case of fraud, abuse, or policy violations
4. Products and Listings
4.1 We ensure that all product descriptions are accurate and up-to-date
4.2 We do not sell illegal, counterfeit, or hazardous goods
4.3 Products comply with all applicable safety and labeling regulations
4.4 All prices are listed in the applicable currency and include VAT, where required
5. Orders and Fulfillment
5.1 When you place an order, you enter into a binding contract with us
5.2 We handle the processing, packaging, and shipment of your order. Tracking details will be provided when available
5.3 In the event of a delay, we will notify you. If your order is not delivered within 15 working days from the order confirmation, you may cancel the order without penalty
5.4 Risk of damage or loss transfers upon confirmed delivery
6. Right of Withdrawal and Returns
6.1 Customers have the right to withdraw from a purchase within 30 days of receiving the product
6.2 Returned products must be sent back within 30 days after withdrawal notification. Return shipping costs are borne by the customer unless agreed otherwise
6.3 We will refund the product price within 10 days of receiving and inspecting the returned goods, provided they are in original condition
6.4 Certain items are excluded from withdrawal rights (e.g. custom, perishable, or hygiene-sensitive items). This will be clearly stated on the product page
7. Payments, Fees, and Taxes
7.1 Payments are processed securely by a third-party payment provider
7.2 All prices include applicable VAT, where relevant. Invoices with correct tax information will be provided
7.3 Customers are not charged additional transaction or platform fees
7.4 Refunds for canceled or returned orders are processed within 10 days
8. Liability and Warranty
8.1 We are responsible for the quality and legal compliance of all products sold
8.2 In the case of defects, damage, or non-compliance, you may contact our customer service for resolution
8.3 Our liability is limited to the value of the product, unless caused by willful misconduct or gross negligence
9. Intellectual Property
9.1 All website content, including images, product descriptions, and brand elements, is owned by DK Ventures or licensed for use
9.2 Unauthorized use, reproduction, or distribution of any content is prohibited
10. Data Protection and Privacy
10.1 Personal data is processed in accordance with the General Data Protection Regulation (GDPR)
10.2 Data is used solely for account management, order processing, and customer communication
10.3 We do not sell or share personal data unless legally required or with your explicit consent
11. Prohibited Conduct
11.1 Customers may not engage in fraudulent, illegal, or harmful activities on our website
11.2 Violation of these terms may result in account suspension or legal action
12. Force Majeure
12.1 We are not liable for non-performance due to circumstances beyond our control (e.g. natural disasters, war, government action, cyberattacks)
12.2 If such conditions last longer than 30 days, both parties may cancel the order without further obligations
13. Termination
13.1 Customers may close their account at any time after fulfilling all obligations
13.2 We reserve the right to suspend or terminate accounts for violations or fraud
14. Governing Law and Jurisdiction
14.1 These Terms are governed by the laws of the United Kingdom
14.2 Any disputes will be submitted to the competent court in our jurisdiction unless otherwise required by law
14.3 Alternative dispute resolution methods may be considered upon mutual agreement
Contact information:
If you have any questions, need assistance, or would like to provide feedback, please do not hesitate to contact us.
Email: info@laviemode.com
Phone Number: +44 7737223758
Contact us on this page: Click here
Customer service: Monday to Friday between 9.00 and 17.00