Privacy policy
At La Vie Mode, we are fully committed to protecting the privacy and personal data of every visitor, customer and user of our website. This Privacy Policy describes in full how we collect, process, store and protect your personal information. Operates under the commercial name La Vie Mode and is bound by the data protection legislation applicable in the United Kingdom, specifically the UK General Data Protection Regulation and the Data Protection Act 2018. By using our website, placing an order or engaging with any part of our platform or communication, you agree to the practices described in this Privacy Policy.
Who We Are
La Vie Mode is an online menswear brand operated by Impuls Media Limited. Our business is registered at Suite C, Level 7, World Trust Tower, 50 Stanley Street, 00000, Honk Hong. Our company number is 77506130. You may contact us by email at info@laviemode.com or by telephone at +44 7737223758. Our customer service team is available Monday to Friday between 9.00 and 17.00.
How and When We Collect Your Data
We collect your personal data only when it is directly provided by you and necessary for the fulfilment of a service. This includes, but is not limited to, when you create an account, place an order, subscribe to our newsletter, submit a review, contact our support or interact with our social media. Information we may collect includes your full name, billing and shipping address, email address, phone number, payment information, IP address, browser and device information, purchase history and on-site behaviour.
How We Use Your Data
The information you provide is used exclusively for legitimate business purposes. These include the processing and fulfilment of your order, customer service communication, transaction confirmation, delivery follow-up, email notifications and service improvements. If you have opted in to receive marketing communication, we may also send you promotional updates and offers related to La Vie Mode.
Payment and Data Processing
All payments made on our website are processed securely through Shopify Payments. We do not store your payment card data. Transactions are encrypted through secure sockets layer (SSL) technology. The processing of payment information, order confirmation and fulfilment are handled using the Shopify platform, which complies with strict international data protection and PCI-DSS requirements.
Marketing and Advertising
La Vie Mode engages in online advertising using Google Ads and Meta Ads. These platforms may use cookies, pixels and similar technologies to gather behavioural data. This allows us to understand the effectiveness of our campaigns, serve relevant ads and refine our advertising strategy. The data used in this context may include anonymised browsing behaviour and interactions with our ads. Where required, consent will be obtained before such technologies are used. You may control or disable cookies through your browser settings.
Reviews and Customer Feedback
To gather honest and verified customer feedback, we partner with Trustpilot, a third-party review platform. After making a purchase, you may receive an invitation via email to leave a review. Participation is completely voluntary. Trustpilot operates under its own privacy policy and we encourage you to review their terms directly on their website.
Social Media and External Platforms
Our website and communication may include links to or content embedded from social media platforms such as Instagram and Facebook. If you choose to follow, like or interact with La Vie Mode on these platforms, your data will be subject to the respective platform’s own privacy and data usage policies. We do not control the data practices of external social media services and advise you to review their privacy policies independently.
Data Sharing and Third Parties
We do not sell or rent your personal data. We only share your information with third parties when it is absolutely necessary for our services. These may include logistics companies, email platforms, web analytics providers or payment processors. Every third party with whom we share data is bound by strict data protection agreements and is prohibited from using your data for any other purpose.
Data Retention and Security
We retain personal data only as long as required by law or for the fulfilment of legitimate business purposes. This means your order-related data may be stored for up to seven years for tax and audit purposes. After this period, it will be permanently deleted or fully anonymised. All data is stored on secure servers with advanced security protocols in place. We routinely audit our digital infrastructure to prevent unauthorised access, accidental loss or unlawful processing.
Your Rights Under UK Law
As a resident of the United Kingdom, you have the right to access your personal data, to request correction of inaccurate information, to request erasure where permitted, to object to specific processing, to withdraw consent for future processing and to request a copy of the data we hold about you. All requests can be submitted by contacting our support team at info@laviemode.com. We will respond to every request within the statutory timeframe and in accordance with UK GDPR.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most recent version will always be available on our website. If the changes are significant, we will notify users via email or through a visible notice on the site. We advise all users to consult this page regularly to remain informed about how we protect your data.
Contact information:
If you have any questions, need assistance, or would like to provide feedback, please do not hesitate to contact us.
Email: info@laviemode.com
Phone Number: +44 7737223758
Contact us on this page: Click here
Customer service: Monday to Friday between 9.00 and 17.00